Returns & exchanges.

Last updated: September 16, 2026

Our 15-day quality-issue return and exchange window

We accept returns and exchanges for defective products only under our voluntary policy. You can request a return or exchange for a quality issue within 15 days of delivery. We do not accept voluntary returns or exchanges for non-defective products, including a change of mind or choosing the wrong size. Any mandatory consumer rights, including the cancellation rights described below, remain unaffected.

Email [email protected] with your CEYVI order number and details of the quality issue. We will provide return instructions and the return address in China.

Return costs and refunds

If we sent a faulty or incorrect item, we cover the reasonable return cost and arrange the appropriate refund or replacement. Contact us with photographs of the issue; a later report does not remove your legal rights.

After inspection, approved refunds go back through the original PayPal payment. We aim to submit them within 2–5 business days; your payment provider controls when they appear. We do not deduct the original free delivery from your refund. Exchanges for quality issues depend on stock.

EU and UK cancellation rights

You pay the direct cost of returning non-defective goods to China when exercising an applicable cancellation right. Please use a tracked service.

Where applicable, you may cancel an online purchase without giving a reason within 14 days after receiving the goods. Tell us by email or another clear statement and send the goods back within 14 days of notifying us. Prior approval is not required to exercise this right.

We reimburse the payments due under that right within 14 days of your cancellation notice. We may wait until the goods are returned or you provide evidence of sending them back, whichever occurs first. Any standard delivery charge paid is included; CEYVI currently charges none. A lawful deduction may apply if handling beyond what is needed to inspect the item reduces its value.

Your rights concerning faulty, misdescribed or undelivered goods, and any stronger mandatory rights in your country, are not limited by our voluntary 15-day window.

Optional cancellation message

To Guangzhou Jewena Jewelry Co., Ltd., at the business address on our contact page, or [email protected]: “I wish to cancel my CEYVI purchase of [items], order [number], ordered on [date] and received on [date]. My name and address are [details].” Include the date; a signature is needed only when sending a paper notice.